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Phone

Local: +1.604.299.0122
Toll Free: +1.866.907.0122

Fax

+1.604.299.0125

Mail

188 Smithe Street, Vancouver, BC V6B 6A9 Canada

Our specifying showroom is open Mon-Fri 8am-5pm. Please call our Customer Service team to provide assistance regarding nearby showrooms displaying particular items.
 

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Warranty

LIMITED FURNITURE RESIDENTIAL WARRANTY
Blu Bathworks (“Blu”) furniture products are warranted to the original purchaser to be free from defects in all material and workmanship during normal residential use for a period of five (5) years from the date of purchase. Blu will at its election, repair, provide a replacement part or product, or make appropriate adjustment, subject to the terms and conditions set forth in this warranty.

LIMITED CERAMICS RESIDENTIAL WARRANTY
Blu Bathworks ("Blu") ceramic products are warranted to the original purchaser to be free from defects in all material and workmanship during normal residential use for a period of one (1) year from the date of purchase. Blu will, at its election, repair, provide a replacement part or product, or make appropriate adjustment, subject to the terms and conditions set forth in this warranty. 

LIMITED BLU·STONE™ RESIDENTIAL WARRANTY
Blu Bathworks ("Blu") blu·stone products are warranted to the original purchaser to be free from defects in all material and workmanship during normal residential use for a period of five (5) years from the date of purchase. Blu will, at its election, repair, provide a replacement part or product, or make appropriate adjustment, subject to the terms and conditions set forth in this warranty. Blu Bathworks does not recommend exceeding US/Canada maximum hot water temperature regulations of 150F/65C, respectively. Exceeding stated temperatures could result in damage to blu∙stone basins and bathtubs.

LIMITED ACRYLIC BATHTUBS RESIDENTIAL WARRANTY
Blu Bathworks ("Blu") acrylic bathtubs are warranted to the original purchaser to be free from defects in all material and workmanship during normal residential use for a period of five (5) years from the date of purchase. Blu will, at its election, repair, provide a replacement part or product, or make appropriate adjustment, subject to the terms and conditions set forth in this warranty. 

LIMITED TAPWARE RESIDENTIAL WARRANTY
Blu Bathworks ("Blu") tapware products are warranted to the original purchaser to be free from defects in all mechanical parts and polished chrome finishes during normal residential use for as long as the original purchaser owns his or her home. Blu will, at its election, repair, provide a replacement part or product, or make appropriate adjustment, subject to the terms and conditions set forth in this warranty.

LIMITED ELECTRONICA TAPWARE RESIDENTIAL WARRANTY
Blu Bathworks ("Blu") electronica tapware products are warranted to the original purchaser to be free from defects in all electronic parts during normal residential use for a period of five (5) years from the date of purchase. Blu will, at its election, repair, provide a replacement part or product, or make appropriate adjustment, subject to the terms and conditions set forth in this warranty.

LIMITED ACCESSORIES RESIDENTIAL WARRANTY
Blu Bathworks ("Blu") accessories products are warranted to the original purchaser to be free from defects in all material and workmanship during normal residential use for a period of five (5) years from the date of purchase. Blu will, at its election, repair, provide a replacement part or product, or make appropriate adjustment, subject to the terms and conditions set forth in this warranty.

LIMITED COMMERCIAL WARRANTY
Blu Bathworks ("Blu") products are warranted to the original purchaser to be free from defects in all material and workmanship during normal usage for a period of one (1) year from the date of purchase. Blu will, at its election, repair, provide a replacement part or product, or make appropriate adjustment, subject to the terms and conditions set forth in this warranty.

TERMS AND CONDITIONS
This warranty applies only to Blu Bathworks ("Blu") products distributed in North America.

This warranty is non-transferable and is for the exclusive benefit of the original purchaser of a Blu product. This warranty may be exercised by the original purchaser of a unit in a new residential development. Blu recommends using a professional plumber for all installation and repair. This warranty does not apply to products that have been installed in any manner other than as set out in Blu's installation guides, or to products that have been altered in any way.

For further clarity, the above stated warranty does not cover or apply to damage attributable to:

(a) neglect, misuse, abuse, accident or negligence;
(b) normal wear and tear, such as gloss reduction, scratching or fading over time due to use, cleaning practices or water or atmospheric condition, including but not limited to, the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.

 

(c) dirt or lime scale, or improper care, cleaning, or maintenance of the Product, or the use of inappropriate cleaners (such as those containing abrasives, ammonia, acids, waxes, bleaches, solvents, alcohol, or any product not recommended for chrome);
(d) damage caused by transportation, or improper storage;
(e) a natural calamity such as fire, earthquake, flood, thunder, electrical storm, etc
(f) sediments or foreign matter contained in a water system;
(g) damage or loss resulting from improper installation or from installation of the Product in a harsh and/or hazardous environment, or improper removal, repair or modification of the Product;
(h) electrical surges or lightning strikes or other acts which are not the fault of Blu Bathworks or which the Product is not specified to tolerate;
(i) the use of any Product in a manner inconsistent with the Product instructions / owners manual; and
(j) any failure, or damage to, this Product caused by either chloramines in the treatment of public water supply or cleaners containing chlorine (calcium hypochlorite). 
(k) the aerator included in some tapware, due to being an expendable item.

NOTE: The use of high concentrate chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.

This is the only warranty of Blu, which makes no other warranty of any kind. Blu disclaims any liability for special, incidental or consequential damages whatsoever.In no event shall the liability of Blu under this warranty exceed the purchase price of the product.

PROCEDURE FOR WARRANTY SERVICE

All requests for service under the terms of this warranty shall be made to Blu in writing at: 188 Smithe Street, Vancouver, BC V6B 6A9, Canada.
Alternatively, please submit your request via email to warranty@blubathworks.com.

Original proof of purchase is required. Blu is not responsible for removal or installation costs, or the costs of shipping and handling associated with any service. Repaired or replaced products or parts are warranted only for the period remaining under the initial warranty.

For Warranty eligibility, a completed & signed Return Goods Authorization (RGA) Form must be emailed to Blu Bathworks at warranty@blubathworks.com, which includes all relevant information regarding your claim, including:

  • Product /SKU number
  • Proof-of-purchase (copy of your original sales receipt, purchase order, or invoice), the date the product was purchased, and installation date
  • Complete description of the problem with supporting documentation as applicable (such as photographs)

Any damages resulting from transportation or missing parts must be reported to Blu within 5 days of receipt. 

Click here to download Blu's Return Goods Policy.
Click here to download Blu's Return Goods Authorization (RGA) form.

MISCELLANEOUS:

Freight and delivery: products are maintained in inventory for prompt delivery from our distribution facilities in North America. Unless otherwise specified by Blu Bathworks in advance, all shipments are freight, handling charges and customs duties prepaid.

Claims: claims for shortage must be made to Blu Bathworks within five (5) days from the receipt of goods. Any claim for a complete shipment not received must be reported to Blu Bathworks’ exclusive representative within 45 days of the invoice date.

loss of damages in transit: Any claim for loss or damage in transit should be made promptly by the customer to the carrier in accordance with the carrier’s requirements. Blu Bathworks will not be responsible for any claim for loss or damage in transit if the customer does not promptly and correctly report the claim to the carrier.

modifications: Blu Bathworks reserves the right to implement technological and/or manufacturing modifications as deemed necessary, without prior notice. 

Note: please refer to our warranty disclaimer pertaining to inventory clearance sale items.